CSS Database Administrator

·   Managed the San Diego/Las Vegas and Colorado region markets in provisioning new and overlay cellular orders in the AT&T CSS database.

·   Reviewed engineering radio frequency data sheets for accurate cell site equipment information for GSM, UMTS and LTE technologies.

·   Created an RBS that served as the database of record for the following: Location information, cell site, co-location information, region, market, district, and zone information as well as site structure information, compliance information for both E911 and EH&S, search ring and candidate sites, sector, cable, and antenna resource information, and mapping.

·   Researched queries from Construction and Engineering regarding 2C, 3C, 4C, 5C and LTE deployment to ensure all information is entered accurately for data base integrity.

RETIREMENT FROM AT&T         January 2009 - May 2011             

·   Spent time traveling and enjoying life.

AT&T        September 1995 - December 2008

Mission, KS       

Various administrative and managerial positions including: Manager Network Planning and Engineering, Network Capacity/Transport Engineer, Circuit Designer/Provisioner, Facilities Specialist, and Security Administrator Asset Protection.

·   Received, analyzed, and processed orders from 150 to 200 AT&T central offices within Missouri & Kansas to facilitate band width requirements for commercial customers.

·   Held responsibility for optimizing the capacity of the interoffice fiber and copper networks in Kansas and Missouri

·   Analyzed and monitored capacity data for Missouri central office equipment to determine when new transport equipment needed to be installed.

·   Provisioned circuits for all DS3, DS1 and Sonet ASR’s for the Missouri Market.

·   Reviewed requests for dollars budgeted, equipment availability, due dates, and other requirements prior to planning the installation and executing work orders.

·   Frequently collaborated with peers and higher level management to allocate capital budgets for Kansas and Missouri Network projects.

·   Analyzed data and created daily reports from software applications.

·   Collaborated with AT&T vendors to ensure all equipment projects were completed accurately and on time in order to fulfill customer service requests.

·   Worked closely with AT&T vendors to perform central office equipment inventories to ensure data base integrity.

·   Conducted meetings with various internal and external customers to determine process flow and timing.  Interacted with vendors and performed project lifecycle planning to complete the average job/installation in 10 to 15 workdays.

·   Provided Tier II support to non-management technicians on service design and in support of provisioning efforts.

·   Performed extensive database maintenance and updates for fiber and copper networks.  Updated and maintained all databases as required.

·   Worked closely with the Drug Enforcement Administration, Tobacco and Fire Arms, and the Federal Bureau of Investigation to provide telephone information relevant to phone taps, call tracing, and other sensitive investigations.

TECHNICAL PROFICIENCIES

·   Databases: Eridoc, Citrix, NEO, 911 Work Flow, Oracle Identity Manager, Trunks Integrated Record Keeping System (TIRKS), Facilities Assignment and Control System (FACS),Tableau

·   Software: Microsoft Office - Word, Excel, Outlook

·   Operating Systems: Windows 2000/NT/XP/7/8

EDUCATION

Master of Science in Management

Baker University, Overland Park, KS

Bachelor of Science in Management

Baker University, Overland Park, KS